Frequently Asked Questions
We have collected some of the most common questions from our clients. If you need immediate help, use our 24/7 online chat and one of our representatives will assist you.
Order / Delivery
After completing the payment you should have your order immediately in the inbox of the email you provided us.
Volume licenses or Multiple Activation Keys take 1 to 4 hours to be delivered.
Usually this does not happen but you can always contact our customer service team who are available 24/7 on the online chat on our website, via WhatsApp or via email.
After payment you receive immediately:
- Alphanumeric activation license
- Legal invoice
- Links to download the software
- Activation guide
You also get 24/7 customer support, you can write to us at any time and we will assist you immediately.
Here at Planetlicense, we rely on fast and efficient digital delivery service. This means no waiting for a physical product to be delivered, you can download your new software immediately. You have the option to backup your software after purchase to the device of your preference (ex. USB drive, disc, external hard drive).
Software
OEM (Original Equipment Manufacturer) products or software are generally full-version software and will not function as an upgrade. An OEM product is always licensed for one computer, is not transferable, and does not come with technical support from the manufacturer.
All our software products are 100% legitimate and authentic. They are all covered by our company’s hassle-free money-back guarantee.
All our software products are 100% legitimate and authentic. They are all covered by our company’s hassle-free money-back guarantee.
We encourage all our customers to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.
We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too.
OEM and Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified.
OEM and Retail software licenses will allow activation on one machine only.
Absolutely, it is possible to upgrade Windows Vista to a more recent Microsoft Windows edition. However, this process will require a ‘Clean’ or ‘Parallel Installation’, followed by selecting the Custom-Install process. Please refer to your machine’s hardware specification for more information on installation.